Questions about installing, licensing or using Docus, a bug to report, or feedback on the product — email the Docus support team. We reply within two business days.
Installation, API permissions, licence checks, features that don’t behave as documented, and bug reports. Answered by the people who build Docus, within two business days.
contact@bene.biz →Docus is sold through the Microsoft Marketplace, so invoices, payment methods, refunds and cancellations are handled by Microsoft. Admins open a request in the Microsoft 365 admin center under Help & support.
Microsoft billing support →Security reviews, data-protection questions, and enterprise agreements for more than 10,000 users.
contact@bene.biz →The more of this we have in the first email, the fewer round trips it takes.
Please don’t send passwords, access tokens, or confidential document content. BENE.BIZ has no access to your tenant and doesn’t need your content to diagnose a problem — your documents stay in your SharePoint.
Most setup questions are answered step by step, with screenshots, in the Docus documentation.
Symptoms, causes and fixes — licence screen, missing app, features that do nothing.
From the Microsoft Marketplace or as a solution package, including the API approval.
Give people access in the Microsoft 365 admin center after you buy.
Plans, the free trial, and activating your subscription.
What the licence check sends, and which hosts your firewall must allow.
What each permission is for, and which you can decline.
